Your online order can be returned within 14 days. We’ll take the date on your receipt as a starting point.
The following applies to all items: we can only take them back if they’re returned in the same condition as they were sent and have their original tags. Perfumes and make-up may only be returned in their original sealed wrapping, and we don’t take back gift cards. There’s a selection of items that can only be returned if they’re also unopened, still in the original packaging and unworn. This goes for:
- Panties
- Boxers
- Briefs
- Swimwear
Incomplete returns or items that have been worn or washed won’t be accepted. If pieces have deteriorated due to extensive use, it can happen that we send them back to you.
* Online orders cannot be returned in stores.